FAQ

Q Can non-business owners use card payment services?

Yes. It's possible even without a business registration. Street vendors, shop-in-shops, etc. are all available.

Q What's the difference in required documents between individual and corporate business owners?

Individual: Business registration, bank account copy, ID Corporate: Business registration, corporate account copy, corporate registry, representative ID Additional documents may be required depending on the situation. For offline stores, these documents are sufficient.

Q What documents are needed for online payments?

Business registration, bank account copy, website (or SNS URL), and product pages are required. Some PG companies require e-commerce registration if not already registered. New businesses have strict screening criteria, so existing sales, factory, or purchase data must be accurate.

Q Can I process online card payments without a website?

Yes, through simple payment or link payment methods without PG API integration. You must also have detailed product information in documents or images.

Q How is manual payment processing possible?

This refers to MOTO (Mail Order/Telephone Order) payment where card numbers are manually entered. Due to high risk, screening criteria are strict and security deposits may be required.

Q What documents are needed for manual payments?

Credit sales agreement, customer ID/card photos, order forms, transaction proof documents, business registration, etc. are required.

Q When are card payment proceeds settled?

Domestic PG companies typically settle on D+3 business days, but Prime Play processes settlements immediately or next day depending on fees and conditions.

Q Must the settlement account be under the business owner's name?

If not under the owner's name, documentation proving the relationship with the actual account holder is required.

Q How long does it take from application to payment processing?

Simple payment: Same day to 2 days Online shopping mall integration: Usually within 2 weeks including API development and screening Manual payment: 3+ days for screening and contract

Q Do I need to install a separate card terminal after PG contract?

Online payments don't require terminals. For offline card payments, a separate terminal installation is needed. Terminal contracts offer purchase or rental options. Rentals require 1-year commitment and communication fee payments.